Privacy policy

Privacy Policy – Rafanii.pk

At Rafanii.pk, accessible from our website, protecting your personal information is one of our top priorities. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.

By visiting our website or purchasing from us, you agree to the practices described in this Privacy Policy.

1. Introduction

a. This Privacy Policy (“Policy”) explains how Rafanii.pk collects, uses, stores, and protects your personal data (“Personal Data”) when you shop with us or interact with our website.

b. By using our website and services, you consent to the collection and handling of your Personal Data in accordance with this Policy.

2. Information We Collect

“Personal Data” refers to information that can identify you directly or indirectly.

We may collect the following types of data:

a. Contact Information

Your name, email address, phone number, billing address, and shipping address.

b. Account Information

Username, password, or any other details you use to create an account on our website.

c. Communication Data

Messages, queries, feedback, or conversations you have with us through:

  • Website forms

  • Email

  • WhatsApp

  • Social media channels

d. Transactional Data

Order details, payment information, order history, and any information required to complete your purchase.

e. Technical Data

Anonymous information such as IP address, device type, browser information, and usage statistics to improve website performance.

3. How We Use Your Personal Data

We use your Personal Data for purposes including:

a. Processing and delivering your orders
b. Communicating with you about orders, questions, or support requests
c. Improving our website, services, and customer experience
d. Detecting and preventing fraud or unauthorized activity
e. Meeting legal or regulatory requirements
f. Sending marketing updates, offers, and service notifications (only if you opt in)
g. Analyzing website performance and improving user experience
h. Resolving disputes or support issues

4. Sharing Your Personal Data

We may share your Personal Data with trusted third parties only when necessary to provide our services, such as:

  • Courier and delivery partners

  • Payment processors and financial institutions

  • Verification services

  • IT service providers who support our website

We do not sell, trade, or rent your Personal Data to any external company for marketing purposes.

5. How We Protect Your Information

a. Rafanii.pk uses reasonable technical and organizational security measures to protect your Personal Data from unauthorized access, misuse, alteration, or loss. These include access controls, encryption measures (where required), and secure server management.

b. If a data breach occurs, we will notify you and—if legally required—inform the relevant regulatory authorities.

6. How Long We Keep Your Data

We retain your Personal Data only as long as necessary to:

  • Complete your orders

  • Maintain your account

  • Comply with legal, regulatory, and accounting requirements

  • Resolve disputes or verify transactions

If you close your account, we may still retain certain information if required by law or for legitimate business purposes.

7. Your Rights

Depending on local laws, you may have the right to:

  • Access the Personal Data we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain data

  • Withdraw consent for marketing communications

  • Request information on how your data is used

You may contact us anytime to exercise these rights.

8. Contact Us

If you have questions about this Privacy Policy, or if you want to request changes to your data, feel free to reach us:

📧 Email: rafaniiinfo@gmail.com
📱 Phone/WhatsApp: 0322-9165637
🌐 Website: Rafanii.pk