Complaints

Complaints

If you have any complaints, concerns, or questions regarding our website, products, or services, we are here to help. You can reach us at:

📱 Phone/WhatsApp: 0322-9165637
📧 Email: rafaniiinfo@gmail.com

We aim to respond to all complaints and queries within 1–2 working days.

If your complaint is related to an incorrect, damaged, or defective product, please make sure to provide clear evidence, such as:

• Pictures of the received product

• Videos showing the issue

• Order number or receipt

Providing complete evidence helps us resolve your complaint quickly and smoothly.